fullTime

Desktop Support Technician

Paid40 hoursMontgomeryYear RoundCompetitive salary and a strong benefits plan, including medical, dental, vision, flexible spending plans, 401(k) and more.

Description

• Provide hardware, software and application support across all platforms including PCs, Macs, iOS/Android devices, and Cisco VOIP phones;
• Monitor and respond to help desk calls from internal and field employees, providing problem resolution via phone, email, remote access and in-person;
• Prepare and deploy hardware, desktops, laptops, and mobile platforms;
• Maintain all printers included deployment, troubleshooting, and supply management;
• Maintain and track all IT hardware inventory and software licensing;
• Manage and coordinate support for Mobile Devices and Service Plans;
• FTP server administration and user management;
• Provide basic network hardware installation and configuration assistance;
• Provide basic Active Directory management and server application support;
• Participate in on-call afterhours support rotation on a scheduled basis
• Monitor and maintain data center and desktop uninterruptable power supplies; and,
• Other duties as assigned.

Requirements

• Associates degree or equivalent experience;
• 2-3 years’ experience in desktop support; prior experience with server hardware, software and applications preferred;
• Ability to multi-task, and to work on assigned projects; keep team informed;
• Must be customer service oriented, self-motivated and can work independently;
• Proficiency in Microsoft Office Suite; Windows and OSX operating systems required;
• Must be able to move up to 50 lbs. unassisted;
• Prior experience with an ERP system a plus; preferably with EPICOR;
• Cisco Unity phone system experience preferred; and,
• A+, CompTIA or similar certification a plus.

If you would like to join our dynamic team, please forward your resume to hr@safarimontage.com.

SAFARI Montage is an Equal Opportunity Employer.