fullTime
Energy

Member Support Specialist

Paid40 hoursPhiladelphiaYear Round

Description

About You:

You’re highly talented, ambitious, energetic, and member-focused. The right person will be comfortable in an "all hands on deck" environment, loves solving people problems and can thrive in a startup culture. This role is all about bringing inspiration to our members. You’ll wear many hats and be exposed to facets of member support, sales, marketing, operations, and technology. Oh, and you’ll have fun while you’re at it.

What you’ll be doing:

Handle inbound phone calls, emails, live chat, and social media requests from our thousands of members daily
Selling prospective members on Inspire’s clean energy value proposition through the phone, email, and chat channels
Retain as many members as possible
Collaborate with our bi-coastal team on all member support efforts
Resolving member issues while focusing on first contact resolution
Impacting our Marketing and Sales teams by providing insightful member feedback
Championing for our members in internal discussions, and helping our Sales, Technology, and Marketing teams prioritize improvements to members’ experience and all processes

Requirements

What it takes to work here:

Intrinsically motivated individual with high degree of integrity and accountability
A desire to change the world through clean energy and empowering people
Naturally curious and obsessed with resolving issues
Upbeat, positive personality who has a great approach in dealing with difficult situations and people
Gracefully self-aware, well-spoken on the phone, and eloquent in emails. You will be the front line voice of Inspire
Thrive in a fast-moving, changing environment where juggling multiple projects is the norm
Tech savvy, enjoy the startup world and want to make a difference on a small team
BA or BS from a college or university

Desired Experience:

Prior experience in customer facing role
Knowledge of clean energy, energy choice programs, or solar