As an Inbound Call Center Agent (Full-time or Part-time opportunities), you will play a key role in offering our current and potential Customers storage options by providing recommendations and ensuring customer satisfaction. If you are in search of a rewarding career and have a passion to serve, join CubeSmart (NYSE: CUBE) as we reinvent storage and raise the bar for the industry. With over 30 years in the business, we are one of the largest owners and operators in the United States with over 800 facilities.
CubeSmart is looking for candidates who can bring WOW! to our team by providing outstanding customer service. With our continuous growth, we are seeking energetic Inbound Call Center Agents.
The primary functions of the Inbound Call Center Agent (Full-time or Part-time opportunities) are to handle sales and service calls that come in from potential Customers, enter information into our database, and resolve Customer concerns while upholding the highest level of customer service. Specifically, the Inbound Call Center Agent will:
•Communicate with customers via the telephone to furnish information requested by our customers.
•Make recommendations based on customer’s storage needs, determine location and availability of units, and complete rental reservation information.
•Answer questions and complaints concerning billing or services rendered, refer complaints to designated departments or stores for investigation.
•Provide outstanding customer service to customers and internal teammates.
•Meet operational performance standards, goals and metrics.
Cube Smart seeks someone who enjoys Customer interaction. We want to ensure that our Customers are treated with the highest level of courtesy and professionalism.
The successful Inbound Call Center Agent (Full-time) candidate will have:
•A high school diploma or general education degree (GED).
•A minimum of two years of customer service and/or sales experience.
•Sales acumen and professional demeanor.
•Strong verbal and written communication skills
•Strong multi-tasking and problem solving skills.
•Ability to work well in a busy environment and meet deadlines.
•Ability to work independently with minimal supervision.
•Ability to follow a call flow and close the sale over the telephone..
•Ability to meet and exceed sales goals.
•Must be flexible with your schedule and able to work weekends.
•Bilingual is a plus!
Note: You must have the ability to work at least one weekend day and successfully complete post offer background check and drug screen.
The physical demands described here are representative of those that must be met by you to successfully perform the essential functions of this job. While performing the duties of this job, you will be required to sit for long periods of time and speak on the telephone. The nature of work requires an ability to effectively communicate and exchange information.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CubeSmart offers a comprehensive benefits package that includes:
•Competitive Hourly Base + Bonus are paid from $200 - $500 per month based on performance
•A shift differential will be paid for second shift positions
•Paid Time Off – Vacation, Sick and Holidays
•Medical, Dental & Vision Coverage
•401k Retirement plan with company match
•Company paid short-term disability
•Ability to work from home
We are an Equal Opportunity Employer; M/F/D/V
Background & Drug Screen Required