fullTime
Technology and mobile application

NOC Analyst

Paid40 hoursYear Round

Description

The NOC Analyst will continually monitor Infrastructure systems. The NOC Analyst will
investigate alerts and follow established escalation procedures when necessary. Other
responsibilities will include, but are not limited to:
 Monitor the Building Management System and provide notification/escalation
services as required to address events
 Monitor the Critical Facilities Monitoring System and provide
notification/escalation services as required to address events
 Perform hourly walkthroughs of the facility to visually check all critical MEP
equipment
 Assist with physical security monitoring
 Perform rack/stack tasks for IT equipment as required
 Perform fiber splicing and fiber patch cabling as required
 Notify and escalate utility issues and outages as required
 Answer customer calls and coordinate the appropriate resources to resolve
customer issues
 Open Crisis Bridge in response to critical events and participate as necessary on
these calls
 Provide “smart-hands” technical assistance as required
 Sign visitors in and out of the facility and escort authorized visitors into the data
center as required
 Monitor and assist during planned outages or maintenance windows as required
 Log all events/anomalies in shift log

Requirements

Tier 1 Support: 3 years