internship
Sales and Customer Service

SportsBook & Casino CSR

Paid, 18/hr40 hoursCamden County6 positions availableYear Roundcoffee, snacks, flavored waterFlatscreen TV's for all the big games

Description

Our online SportsBook & Casino has open positions that will take advantage of your casino or sports enthusiasm while providing a collaborative and fun place to work! Our company is looking for full time agents to cover the exponential growth that we are experiencing. Gain real world experience in a rapidly growing lucrative industry.

Responsibilities and Duties of the position:

* Ability to multitask
* Communicate effectively with players and address both comments and concerns via Live * Chat, Email, and Phone (assisting with general concerns, manual ID verification, account management, responsible gaming issues)
* Ability to troubleshoot technical issues (computer, browser, application installation, or any other technical issues to assist the player in successful account creating and an enjoyable gaming experience)
* Assist players with specifics about promotions, loyalty programs, and terms and conditions
* Assist players and respond to inquiries in community chat
* Escalate all necessary issues to management in a timely fashion
* Perform payment approvals for small transactions while following processes to identify Fraud, AML, and risk
* Other duties as necessary and/or assigned

Requirements

Qualifications and Skills
• Experience with computers, browsers, and mobile devices
• Ability to search, find answers, and assist our players with a wide variety of issues
• Great written communication skills
• Self-motivated and very reliable
• Candidates with sports betting knowledge/knowledge of major sports will be preferred
• 1 year or more Customer Service experience in an office or call center setting preferred
• Experience with sports betting technology is preferred.