SEBPO is looking for a Technology Operations Manager to provide technical leadership and oversight to drive projects, enable new implementations and facilitate ongoing improvements in our technical systems.
SEBPO is a trusted Business Process Outsourcing (BPO) partner specializing in Digital Advertising Operations and Creative Services, Application Development and Support, Quality Assurance and Data Solutions. Our expert service teams complement and improve the day-to-day operations of clients' in the advertising, marketing, and technology industries.
As a Technology Operations Manager, you will utilize your deep technical expertise and knowledge to troubleshoot a variety of IT issues. You’ll work closely with our VP of US Operations, as well as other internal teams, to support the technology infrastructure of the organization, lead internal IT meetings and manage system implementations. You’ll suggest alternative systems and test out new technologies to improve processes, keeping us effective and efficient. And if our clients run into a particular technology challenge, you’ll be a thought partner for our overseas delivery teams in finding the right solution.
The ideal candidate is forward thinking, highly process-oriented and has previous experience in technical project management.
Report to and serve as a technology business partner to our VP of US Operations
Track IT purchases within established spending limits
Create Standard Operating Procedures to better systematize our technology practices
Schedule and track minutes for regular corporate IT meetings
Provide first level technical support for our US Office
Manage US network vendors and computer assets
Track IT requests and tickets using Google Spreadsheet
Oversee IT equipment and hardware purchasing for US Office
Work collaboratively across teams to establish technical and process direction
Manage cross departmental systems implementations and projects
Gather technical requirements when required by Client Solutions Team / Transition Team
Occasionally troubleshoot client technology issues, working with our overseas teams or vendors as needed
You should be comfortable providing Systems Administration for:
Microsoft User Licenses
WebEx System Account Administration
Account Owner for Proxy Servers, Amazon, Internal Software, Chat
CRM (Salesforce) and Outreach.io administration
Minor Accounts including Nest Camera Accounts, GoDaddy Domain Names, SignUp Genius, Etc.
8x8 Phone Administration
Bachelors or Masters in IT, Computer Science, Systems Administration, or a related field. Degree in another field with additional relevant work experience or certifications also accepted.
5+ years of relevant technical experience, including systems upgrades and overall technical project management
Ability to coordinate and communicate across departments, including overseas teams.
Prior experience in a distributed team is a bonus, but not required.
Strong ability to work through complex technical problems, with an eye for process improvements
Experience maintaining systems with a large number of users
Experience evaluating technology purchases, negotiating user licenses, contracts
Ability to work independently
An extremely high consideration toward privacy, confidentiality, and professionalism, as you will handle sensitive and protected data
Comfortable in an environment where a high level of responsiveness and attention to detail are critical
Familiarity with Java, PHP, HTML and CRM systems a plus