fullTime

System Support Analyst Tier 1

Paid40 hoursChester CountyYear Round

Description

CubeSmart is self-storage and so much more! We are reinventing storage and raising the bar for the industry. At CubeSmart we want our residential and commercial Customers to get more out of storage. With revenues of over $300M, CubeSmart (NYSE: CUBE) has over 800 facilities and over 2,000 teammates across the US and in our Corporate headquarters in Malvern, PA.

CubeSmart is looking to hire teammates who are in search of a rewarding career and have a passion to serve. The WOW! Customer service experience is the cornerstone of our company culture and it’s what differentiates us from other employers. With our continuous growth, we are looking for additional candidates who can bring WOW! to our team. We’re excited to have you join us in this venture as we reinvent storage.

CubeSmart is currently seeking a Systems Support Analyst - Tier I to join our corporate office in Exton, PA!

Responsibilities:
Provide first level support by answering, evaluating, and prioritizing incoming telephone, voicemail and email requests from both corporate and field personnel with hardware, software, networking and other computer related problems
Remotely install new hardware and software upgrades in accordance with established procedures and software licensing agreements.
Assist in the set-up and installation of new personal computer equipment.
Escalate calls as appropriate to other IT team members.
Monitor computer virus activity and assists in the deployment of virus protection software on personal computers

Requirements

Must be flexible to work day, evenings and weekends
Solid computer skills, word processing, spreadsheet and database software knowledge.
Strong customer-service mentality
Effective oral and written communication skills and strong interpersonal skills.
Basic understanding of computer networks
Familiarity with mobile devices
Ability to work with and train end-users with various degrees of computer knowledge.
Effective time management skills and strong attention to detail.
Ability to perform duties with a high level of accuracy and document the results of efforts.
Bachelor’s degree preferred, but not required

We are an Equal Opportunity Employer; M/F/D/V
Background & Drug Screen Required