internship
Hospitality and Tourism

Ticket and Fan Services Academic Intern, Summer 2020

10-20 hoursSummer

Description

Position Summary:

The Ticket & Fan Services Intern will learn the intricacies of an NFL Ticket Operations, Season Ticket Member Services and Guest Services Department while strengthening their professional attributes. To participate in this internship, students must be able to receive credit from their college or university. We are hiring two different groups of interns (Ticket Operations/Season Ticket Member Services or Guest Services) for this internship. The groups will be determined based on experience as well as interest.


Internship Dates: The Summer 2020 internship runs from May 2020-August 2020


Reporting Relationships:

The Ticket Operations & Season Ticket Member Services Interns will enhance their education by working under the direct supervision of the Ticket Operations and Season Ticket Member Services full time staff. The Guest Services Intern will enhance their education by working under the direct supervision of the Guest Services full time staff.

Position Responsibilities:

Ticket Operations & Season Ticket Member Services

Assist with incoming calls and emails to the Ticket Office and Guest Services lines and assist visitors at ticket windows
Manage and maintain customer/season ticket member hard file system
Learn and use Archtics ticketing systems for reports and account updates
Learn and use SalesForce CRM database for reports and account updates
Organizing and preparing department for Eagles events and non-Eagles events
Assist with data entry including, SBL information, customer information, and financial information
Assist Premium Seat Ticket Manager with contracts and data processing
Assist Special Event Ticket Manager with all non-Eagles events including event set-up, ticket sales, and distribution
Help organize and input incoming payments, including tracking and creating batches and financial reports
Work all exclusive Season Ticket Member events as well as all events at Lincoln Financial Field
Assist staff within the Ticket Operations, Guest Services, and Season Ticket Member Services Departments with day-to-day operations

Guest Services

Assist with day-to-day Game Day Staff communication via phone and email
Analyze employee feedback to identify areas of improvement
Assist in the response of fan suggestions, questions, complaints or comments via phone and email
Assist in operational support of Guest Services locations
Support the lost and found program, including logging, returning and donating items
Utilize SalesForce CRM database software to track and analyze fan interactions
Become proficient in ABI MasterMind program and assist in updating event schedules and employee files for Game Day Staff
Assist with event day preparation, including copying and organizing materials and equipment
Support the Fan Experience department with planning, logistics, and execution of Game Day Staff Hiring, Game Day Staff Trainings, Game Day Staff Appreciation Days, and Game Day Staff Post-Season Party
Work all events at Lincoln Financial Field as well as Game Day Staff related events

Qualifications:

Must be able to receive academic credit and provide paperwork
Customer service experience
Excellent verbal, written, and interpersonal communication skills required
Availability to work evenings and weekend events when necessary