CubeSmart is self-storage and so much more! We are reinventing storage and raising the bar for the industry. At CubeSmart we want our residential and commercial Customers to get more out of storage. CubeSmart (NYSE: CUBE) has over 800 facilities and over 2,000 teammates across the US and in our Corporate headquarters in Malvern, PA.
CubeSmart is looking to hire teammates who are in search of a rewarding career and have a passion to serve. The WOW! Customer service experience is the cornerstone of our company culture and it’s what differentiates us from other employers. With our continuous growth, we are looking for additional candidates who can bring WOW! to our team. We’re excited to have you join us in this venture as we reinvent storage.
Handle sales and service calls, keys information into database, answers customer questions and resolves any problems while upholding the highest level of customer service.
Essential Duties of the Job
•Communicates with customers via phone to furnish information requested by customers.
•Determines location and availability of units, completes rental reservation information and makes appointments.
•Answers questions and complaints concerning billing or service rendered, refers complaints to designated departments or stores for investigation.
•Provides outstanding customer service to customers and internal employees.
•Meets operational performance standards.
•Consistent, regular attendance and punctuality
We are an Equal Opportunity Employer; M/F/D/V
Background & Drug Screen Required
Additional Duties and Responsibilities:
Assumes additional responsibilities and performs special projects as needed or directed.
Knowledge, Skills, Abilities and Personal Characteristics
•Strong sales skills and background
•Strong verbal and written communication skills
•Computer skills: Basic Microsoft Office knowledge
•Strong analytical and problem solving abilities.
•Work well under pressure, meeting deadlines consistently.
•Able to work independently with minimal supervision.