partTime

Associate Banker

Paid20-30 hoursPhiladelphiaYear Round

Description

As an Associate Banker at Chase, you will be at the forefront of delivering an exceptional
customer experience by fostering long-lasting, meaningful relationships. You will help
customers with everyday transactions, build rapport and introduce them to our One Chase family. You will also teach clients how to use self-service options – help them enroll in & use tools so they can bank how, when and where they want.
Responsibilities:
You’ll contribute significantly to the success of the branch and helping customers by:
· Engaging the client by welcoming them warmly with a pleasant demeanor, using the
client name, whenever possible, and thanking them for doing business with Chase
· Assisting customers and making clients feel appreciated
· Helping customers learn how to complete their banking needs whenever, wherever and
however they want with self-service options, including the Chase mobile app,
Chase.com, and ATMs with expert knowledge in our self-service and digital platform
· Exhibiting strong customer service skills, presenting consumer-bank focused
products and services while proactively educating clients on utilizing available
access channels
· Proactively collaborating with others to help customers
· Helping build relationships with customers by connecting them with team members who
can help them address their financial needs
· Ensuring financial transactions are completed accurately and efficiently, while complying
with all policies, procedures and regulatory and banking requirements
· Supporting customer with traditional banking needs and complex service transactions
putting the customer’s needs at the center of everything
· Providing proactive customer outreach to gauge success and offer new tools to help
customers meet their consumer banking and investment goals

Requirements

Ability to make personal connections, engage customers, and always be courteous and
professional in a team environment
· Strong desire and ability to influence, educate and connect customers to technology
· Exudes confidence with clients when sharing product knowledge and solutions
· Excellent interpersonal communication skills, as well as strong attention to detail and
time management
· Professional, thorough and organized with strong follow-up skills
· Active listening skills to ensure the best way forward is identified for each customer
· Ability to learn products, services and procedures quickly and accurately; delivers
solutions that make our One Chase products work together
· Minimum 6 months of customer service experience
· High school diploma or GED equivalent required
· To be considered for this role, you may be required to complete a video interview
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